Shipping Policy

📦 Processing & Handling

  • Ready-to-ship artworks are dispatched within 3–5 business days of payment confirmation.
  • Commissioned or made-to-order paintings require additional creation time (typically 2–8 weeks).
  • Once your piece is completed, it undergoes a quality inspection, varnishing, and secure packing before dispatch.

🌍 Shipping Destinations

We proudly ship worldwide, with primary operations in the United Kingdom and services extended across Europe, USA, Canada, Australia, and Asia.

🕰️ Estimated Delivery Times

Destination

Estimated Delivery After Dispatch

United Kingdom

3 – 7 business days

Europe

7 – 14 business days

USA & Canada

10 – 18 business days

Rest of World

14 – 25 business days

(These are estimates. Actual delivery times may vary due to customs, local holidays, or courier delays.)

✈️ Carriers & Tracking

  • We use Royal Mail Special Delivery, DHL Express, FedEx, UPS, and ParcelForce Worldwide, depending on the artwork size and destination.
  • All parcels are tracked and insured; tracking numbers are emailed once your order is dispatched.
  • Deliveries may require a signature upon receipt.

🧱 Packaging Standards

  • Every artwork is professionally packed with multiple layers of protection: acid-free paper, bubble wrap, reinforced corners, and double-walled cartons.
  • Large framed or glass-covered artworks are shipped in custom wooden crates for maximum protection.
  • Rolled canvas paintings are sent in hard-core cardboard tubes with internal padding to prevent bending.

💸 Shipping Costs

  • Shipping rates are automatically calculated at checkout based on size, weight, and destination.
  • UK orders above a specific threshold (e.g., £300) may qualify for free insured shipping.
  • For international orders, customers are responsible for import duties or taxes levied by their country.

⚠️ Lost, Delayed, or Damaged Parcels

  • If your parcel is delayed, we will liaise with the courier to resolve it promptly.
  • Claims for lost packages can only be made 14 days after the estimated delivery date.
  • If your parcel arrives damaged, please photograph the outer packaging and artwork immediately and contact us within 48 hours.
  • Once verified, we’ll arrange a replacement, repair, or refund.

📬 Delivery Instructions

  • You may provide a preferred delivery address or special handling note at checkout (e.g., “Leave at front desk”).
  • However, once dispatched, changes to address or redirection must be arranged with the courier directly.